We respect your privacy and are committed to protecting the personal information you share with us through our website, www.psakotli.com, and our educational consultancy services. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or request assistance with university admissions and study abroad opportunities. 

2. Information We Collect 

• Personal Information: Your name, email address, phone number, and contact details. 
• Academic Information: Your educational qualifications, academic transcripts, certificates, preferred courses, and university choices. 
• Application Information: Passport details, supporting documents, and other information you choose to provide for admission or visa guidance. 
• Technical Information: Information such as browser type, device details, pages visited, and website usage data, where collected through website tools or analytics. 
• Communication Information: Messages and enquiries you send through email, WhatsApp, contact forms, or other communication channels. 

Please only share sensitive documents when they are necessary for your requested services. 

3. How We Use Your Information 

We may use your information to: 

Respond to enquiries and provide consultancy services. 

• Help you identify suitable universities and courses. 
• Assist with university admission applications and documentation. 
• Provide guidance on scholarships, tuition fees, and visa procedures. 
• Communicate updates about applications and requested services. 
• Improve our website, services, and customer experience. 
• Maintain business records and meet applicable legal obligations. 
• We will use your information for purposes consistent with this policy and applicable law. 

4. Sharing of Information 

We do not sell your personal information to third parties. 

Where necessary to provide a service you request, we may share relevant information with: 

• Universities and educational institutions. 
• Relevant application or admission service providers. 
• Authorised representatives involved in your application, where applicable. 
• Technology, website hosting, email, and communication service providers. 
• Government authorities or other parties where required by law. 
• We aim to share only the information reasonably necessary for the relevant purpose. 

5. Data Security 

PSA takes reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no website or electronic communication system can be guaranteed to be completely secure. You should avoid sending confidential documents through unsecured channels unless necessary and appropriate safeguards are available. 

6. Data Retention 

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining records, resolving disputes, and meeting legal requirements. Retention periods may vary according to the nature of the information and applicable obligations. 

7. Cookies and Website Technologies 

Our website may use cookies or similar technologies to improve website functionality, understand visitor activity, and enhance the user experience. You may be able to manage cookies through your browser settings. Where legally required, we will seek consent before using non-essential cookies or similar technologies. 

8. Third-Party Websites and Services 

Our website may contain links to third-party websites, including universities, WhatsApp, and other educational resources. These websites operate under their own privacy policies and terms. PSA is not responsible for the privacy practices of third-party websites. We encourage you to review their policies before sharing personal information with them. 

9. Your Privacy Rights 

Depending on applicable law, you may have the right to: 

• Request access to the personal information we hold about you. 
• Ask us to correct inaccurate or incomplete information. 
• Request deletion of personal information where legally appropriate. 
• Withdraw consent where processing is based on consent. 
• Object to or restrict certain processing activities where applicable. 
• Raise a concern about how your information is handled. 
• To exercise an applicable right, please contact us using the details provided below. 

10. Children's Privacy 

Our website and services are not intended to knowingly collect personal information from children without appropriate authorisation where required by law. If information concerning a child is provided for educational consultancy, a parent or authorised guardian should be involved where appropriate. 

11. Changes to This Privacy Policy 

PSA may update this Privacy Policy from time to time to reflect changes in our services, website practices, or legal requirements. Any updated version will be published on this page with a revised effective date where appropriate. 

12. Contact Us 

If you have questions about this Privacy Policy or how your personal information is handled, please contact us: 

Professional Study Advisor (PSA) Website: https://www.psakotli.com 

Email: admin@psakotli.com 

Office Hours: 9:00 AM – 5:00 PM 

Address: Near Bus Stand, Baba Sher Shah Road, Kotli, Azad Jammu and Kashmir, Pakistan. 

We value your trust and are committed to handling your information responsibly. This Privacy Policy is a general website policy template and should be reviewed against PSA's actual data practices and applicable privacy laws before publication.